SMS Terms & Consent

1. Who sends the messages

Messages come from the business you work with (for example, your HVAC company or plumber), sent through 365clients’ text messaging service. 365clients does not send marketing messages of its own to customers of those businesses.

2. How consent is collected

A business may text you only after you agree. Consent is collected verbally (in person or by phone) or on a written intake form, and the business records it on your customer record in 365clients before any text is sent. 365clients blocks texts to anyone without recorded consent. You can also opt in by texting START to the number.

Verbal consent script, read by staff when asking:

“Can we send you text messages about your service with [Business Name]? That includes appointment reminders, updates on your estimate or job, and replies to your questions. How often depends on your service; it’s usually a few messages a month. Message and data rates may apply. You can reply STOP at any time to stop getting texts, or HELP for help. Agreeing isn’t required to do business with us. Is it OK for us to text you at [phone number]?”

3. What messages you may receive

• Appointment reminders and confirmations
• Updates about an estimate, job or invoice
• Follow-ups on a quote you requested
• Replies to messages you send

Message frequency varies with your service, usually a few messages a month. No more than one automated message a day or three a week is sent to you, and automated texts are not sent overnight (9pm–8am in the business’s time zone).

4. Costs

Message and data rates may apply, according to your mobile plan. 365clients and the business do not charge you for texts.

5. How to opt out or get help

• STOP — reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to stop all texts. You’ll get one confirmation and nothing more.
• START — reply START to receive texts again.
• HELP — reply HELP for help, or email manny.agents@gmail.com.

6. Consent is not required to buy

Agreeing to receive texts is not a condition of buying any goods or services.

7. Privacy

Mobile numbers and text-message consent are not sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. They are used only to send the messages described above. See our Privacy Policy at 365clients.com/privacy.

8. Contact

Email: manny.agents@gmail.com
Website: 365clients.com